Frequently Asked Questions
Do you have a set-up charge?
In some cases, such as continuity testing, a set-up fee applies. Contact us with your part details and we will confirm before quoting.
Do you have a minimum order quantity or charge?
A minimum per-job charge may apply depending on the service. Contact us with your requirement and we will confirm the minimum before you order.
Do you offer credit facilities?
We generally ask new customers for payment with order, but can consider credit facilities for established trade customers with a proven trading record. Contact our accounts team for more information.
Where can you ship to?
We ship across the United States and internationally on request. Contact us with your destination to confirm carrier options and lead time.
Can you barcode finished goods before shipping?
Yes, this is standard on all orders, including sample shipments. Let us know if you have special labeling requirements.
What ink colors do you offer for ink-marked programmed devices?
A range of standard colors is available. Contact our team to confirm options for your part.
What is your policy on sample parts?
We believe testing a sample programmed or processed device is the best way to catch any misunderstanding before a full run. We are happy to process a small number of sample devices ahead of a production order; contact us to confirm terms for your part.
Can't find the answer you're looking for? Call us on (317) 631-7980 or email info@isi-inc.com.
Have a print, sketch, or spec ready?
Get in touch and our engineering team will get a quote back to you, usually within 24 hours.